FAQ's

In each order you’ll receive all the fresh, healthy food box ingredients and recipes you need to prepare your meals. You will need basic pantry items such as salt, a dash of olive oil and soy sauce etc. At the bottom of each product page we provide a link to the pantry items required for the week. Apart from that you can leave the grocery shopping to us! 

If you live in Auckland between Albany and Papakura your order will be delivered on Friday, the rest of Auckland will be delivered on Sunday between 6pm - 9pm. To see if your box will arrive on Sunday, click here, if your address falls outside the grey zone, it will be delivered on Sunday. You can request to have your box delivered on other days, just please let us know before ordering so we can advise you.

If you live in Hamilton, Tauranga, Wellington, Napier, Hawkes Bay, or Christchurch your Kai Box will be delivered on Sunday between 8am - 7pm.

All other regions (incl. Waiheke Island, Waikanae) will be delivered on Tuesday. 

If your address is rural your box may take an extra day to be delivered, or be delayed. Please get in touch if you require us to send your box to an alternative address.

30 to 45 minutes, depending on how slowly you chop!

No, our courier providers charge us different shipping rates depending on where in the country you live. On the cart page you can see what your chipping charge will be before ordering.

We try our best to source organic food where possible, however we cannot guarantee that all of our food is.

No! Our meals are free of any meat (this includes fish), dairy and eggs so you can easily enjoy a vegan dinner without the fuss.

Yes, each recipe has nutritional information provided including carbohydrates, protein, fats, sodium and fibre.

Our meals do at times include gluten, soy, and nuts. If you need to be gluten, soy, or nut free please choose our gluten free boxes and let us know via our special instructions any other requirements when you place your order and we can adjust your box accordingly. Bear in mind that our food is packed out in the same facility and other allergens so there is always a chance of cross contamination, however we do take great care to prevent this.

Each Family Kai Box meal feeds 3 adults or 2 adults and 2 young children. 

Each Family Extra Box meal feeds 4 adults.  

Each Couples Box meal feeds 2 adults.

If it's just you, our recommendation is to buy a Couples Box, it will be enough for dinner and lunch the next day.

No, you are welcome to order one-off boxes. We do offer subscriptions if you would like a box every week, or fortnightly and you can pause or cancel your subscription at any time. 

We can as long as you have a refrigerator. The food we pack is fresh and needs to be refrigerated ASAP. The box is packed with a ice pack incase it needs to be left outside if you are not home when the box gets delivered. 

We assume that most of our customers have oils, salt, pepper, maple syrup etc at their disposal. Occasionally we will ask for less common ingredients such as Dijon mustard to be included, however we will advise you in our pantry items list at the bottom of each product description.  

You will be all set for 99% of our recipes if you’ve got small, medium, and large bowls, pans, and pots; a safe cutting surface; a baking sheet; knives, wooden spoons, a spatula; and something to strain noodles in. Occasionally our recipes will require a blender or food processor.

All cancellation requests need to be sent to sales@thekaibox.co.nz before Sunday 12pm to be eligible for a refund. We will send you an email to notify you that we have received your request for refund. 

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

Yes, 9E Lady Ruby Drive, East Tamaki, 2016