Return & Refund Policy

Non-Delivery

If we can't deliver your box due to couriers not being able to access your property, apartment building, and you are uncontactable, your delivery will be classed as a non-delivery. In this instance your box is non-refundable however we will make every attempt to try redeliver your box, however this may incur additional delivery costs at your expense.

Returns

Since The Kai Box has perishable food we do not except returns. 

Refunds

All cancellation requests need to be sent to sales@thekaibox.co.nz before Monday to be eligible for refund for prior week orders. We will send you an email to notify you that we have received your request for refund. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@thekaibox.co.nz.

Exchanges

We only replace food or items if they are defective or damaged. If you need to exchange it please send us an email with a photo of the defected food or item to sales@thekaibox.co.nz.